Privacy Policy
Privacy Policy
- Visitors to our website
When someone visits Diva Gift Limited website we use a third party service called Google Analytics to collect standard, anonymous user data and internet log information to help us analyse the number of visitors who browse various parts of our website. We do this in order to help us make improvements to our service and to help make your future visits easier. We do not allow Google to access any personally identifiable information of our visitors.
We also use some smaller third party tools in order to gather survey data to help us understand the needs of our users over time. This data is also gathered anonymously and your personal details are not passed on.
Where we do have to gather your personal information, such as delivery and invoicing details you will be in control of inputting those details and you will always do so via a secure, encrypted page which keeps your information private.
We may also need to gather some personal information if you contact us via contact form online, email or telephone. We'll only use your information for genuine business reasons, when you have approved us to do so, or if we are obliged to legally.
There are a few instances in which we may use your details:
To process any order you place with us and arrange its delivery
To maintain your registered accounts with us
To help provide you with content and recommendations tailored to your needs.
If you have purchased with us before, we may contact you by email or telephone to offer you replacement consumables or upgrades.
When you leave feedback via a review on our website
When you ask a question via the forms on our website
When you submit a cash-back or free gift claim.
When you enter any of our competitions.
If you engage with us via social media.
We do not disclose buyers' information to third parties unless required for order processing purposes.
2. Marketing purposes and subscription
We will use your personal data for our own marketing purposes (e.g., mailing of our magazine). If you subscribe to our magazine, we will collect your name and address. We will also collect additional, optional personal data (date of birth, e-mail address, telephone number, how you found out about us), if you so choose.
We offer you to subscribe to our free e-mail newsletter. If you subscribe, you will receive e-mails with information about our products and services, including new products and services, and information about special offers at regular intervals.
- GDPR and Cookies
As part of our on-going commitment to ensure the safety of our customer’s data we are registered with Information Commissioner’s Office ICO (00011527102). Any data protection queries can be raised directly to support via info@divagift.com
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. No personal information is held using cookies. Information collected may include technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked, and your IP addresses.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For more information please see our Cookie Policy.
- Special Offers and Coupon Code e-mails
When placing an order with us you will be asked whether you wish to receive our special offers and coupon code communications. Information collected may include technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked, and your IP addresses.
Once you have requested enrolment, you are free to use the unsubscribe links contained in each of these emails at any time. Alternatively you can email us directly via info@divagift.com and our team will manually remove you from this list on your behalf.
- People who place an order with us
For the purposes of processing your order and delivering your items, your personal information is gathered during the checkout process on the website or directly with our sales team if placing the order by telephone. This data is passed to our third party suppliers and couriers strictly in order for us to provide the service you have asked us to supply to you. These parties are acting as data processors and will only use your personal information in line with our instructions.
- Access to your personal information
Super Gift wishes to be as transparent as possible in terms of giving access to any personal information we may hold about you. Individuals can request, if we hold any information about them by submitting a 'subject access request' under the data protection act 1998. If we do hold any information about you, we will:
- Provide a description of it
- Give a reason as to why we hold it
- Tell you who it could be disclosed to
- Provide you with a copy of the data in an intelligible form
To submit a 'subject access request', you can make a formal request in writing to the address provided below. If you agree, we will try to deal with your request directly with you by providing the information you need over the telephone. If we do hold your information you can ask us to correct any mistakes at this point or by a formal written response.
- Your Rights
You always have the option to request the removal of your data from our systems at any point by providing a written request to the address below.
Upon your request we will inform you which of your personal data are stored by us. Information may also be provided electronically. Upon your request we will also rectify, block, or erase your personal data that are stored by us. Your right to erase personal data may be precluded by legal record keeping obligations. You have the right to revoke your consent to the processing of your personal data at any time with future effect. Revocation will not affect the lawfulness of data processing that occurs before consent is revoked.
You have the right to demand that we make available to you or transfer to other controllers in machine-legible form your data which you have provided to us and which we process by automated method or to the use of which you have consented.
- Contact Us
You can contact us using the details on the contact us page of this Website.
Registered Address:
Diva Gift Limited
Unit 8 Meadow View
Crendon Industrial Park
Long Crendon
HP18 9EQ
Trading Address:
Diva Gift Limited
Unit 8 Meadow View
Crendon Industrial Park
Long Crendon
HP18 9EQ
Returns Address:
Diva Gift Limited
Unit 8 Meadow View
Crendon Industrial Park
Long Crendon
HP18 9EQ
Diva Gift Limited (Trading DivaGift.com and Diva Gift), is registered in England & Wales under Company Number 11762822 and is a UK Tax payer. VAT Number: 316779667